EXIT X
Frequently asked questions

Frequently Asked Questions


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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find the maximum withdrawal timeframes below:

    Payment method Withdrawal process time Withdrawal completion time Total Payment posted from:
    Credit/Debit Cards 48 hours 5 days 4-7 days Cassava Ltd/ Virtual MaSerIRL (as applicable)
    MasterCard (UK only) 48 hours 2-3 days 3-5 days Cassava Ltd
    Cheque 48-72 hours UK Only - up to 6 days ROW - 10-15 days Europe 7 - 10 days UK - 5-8 days ROW - up to 21 days Europe up to 15 days Chexx Inc issued by Northern Bank
    Neteller 48 hours 2-3 days 4-5 days Cassava Ltd
    Wire Transfer 48 hours 4-7 days 7-10 days Cassava Ltd
    Paypal 48 hours 2-3 days 4-5 days Cassava Ltd

    Please find our withdrawal policy here .

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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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EXIT X
Your Free Spins!
You have Free Spins waiting for you to play them.
You could win a life changing amount today!
Simply click on the games below to start your Free Spins.
Free Spins Offer: All players receive free spins each day, these are automatically added to your account each day.
To claim simply login and visit the My Account page. Winnings resulting from Free Spins will be credited to your real money bankroll.
Free Spins are avilable for 24 hours and connot be accumulated. Withdrawal restrictions and Terms Apply.
EXIT X
Daily Free Spins
Win a life changing amount in our Daily Free Spins promotion!
Remember to check back every day for your daily free spins. Daily free spins are awarded to real money players only.
In order to be eligible, simply login in and play one real money game per day. Spins awarded once per person per day. Terms apply.
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Free Spins Offer: All players receive free spins each day, these are automatically added to your account each day. To claim simply login and visit the My Account page. Winnings resulting from Free Spins will be credited to your real money bankroll. Withdrawal restrictions and Terms Apply.